FAQs

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1-2 business days processing time for your order to ship out.
Average shipping times are 4-15 business days (excluding weekends and holidays), although you may receive your items much earlier.

Tracking numbers will be updated once your order has been shipped.
If you haven’t received a tracking number after 4 business days, please email us at Infolomyrah@gmail.com.

I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? WHAT IF THERE IS AN ISSUE?

We offer a 100% money-back guarantee if your item is defective, damaged, or has not yet been shipped.

Once an order has been shipped, we cannot offer refunds due to sanitary reasons—unless the item is defective or damaged.

If you'd like to request a refund for an item that is unshipped, defective, or damaged, please contact our customer support team as soon as possible at infolomyrah@gmail.com.

For more information, please refer to our Return Policy.

CAN I CANCEL MY ORDER?

Yes, you can cancel your order without any penalty, but only before it ships.
Please contact us as soon as possible at infolomyrah@gmail.com.

Once your item is shipped, we cannot issue a refund unless it is defective or damaged.

I ENTERED AN INCORRECT ADDRESS — WHAT DO I DO NOW?

If you entered a wrong or auto-filled incorrect address, please email us immediately at Infolomyrah@gmail.com.
If your order hasn’t shipped yet, we can update the address for you.

If your order is returned due to an invalid address, you can:

• Request to reship the order (shipping fees apply), or

• Request a refund for the product(s) only (shipping cost not included).